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Purluxe Salon Policy

GENERAL

Purluxe Beauty bar COVID-19 GUEST 2020 GUIDELINES TO FOLLOW. FAILURE TO FOLLOW OUR HEALTH AND SAFETY PROTOCOLS, WE HAVE THE RIGHT TO REFUSE SERVICE WITH NO REFUND. WHEN BOOKING AN APPOINTMENT AT PURLUXE BEAUTY BAR, YOU ARE AGREEING AND WILL BE HELD FINANCIALLY ACCOUNTABLE TO ALL OF OUR SALON POLICIES INCLUDING FULL PAYMENT FOR SERVICES RECEIVED OR NOT RECEIVED. IN AN EFFORT TO MAKE SURE OUR STAFF RECEIVES A FULL DAY’S WAGE; WE HAVE A STRICT 24-HOUR CANCELLATION POLICY. NO SHOWS AND SHORT NOTICE CANCELLATIONS WILL OCCUR A FULL CHARGE TO GUARANTEE NAIL ARTISTS GET PAID FOR THEIR TIME. WE THANK YOU IN ADVANCE FOR UNDERSTANDING AND GREATLY APPRECIATE YOUR SUPPORT IN ADVANCING OUR MISSION TO PROVIDE A LIVING WAGE FOR OUR STAFF.

PLEASE CAREFULLY READ OVER YOUR APPOINTMENT CONFIRMATION EMAIL/Text. IT IS THE GUESTS RESPONSIBILITY FOR THEIR OWN APPOINTMENT REMINDERS AND ADHERING TO ALL OUR PURLUXE BEAUTY BAR POLICIES ONCE AN APPOINTMENT IS SCHEDULED AND CONFIRMED. 

IF YOU SEE AN ERROR WITH YOUR APPOINTMENT INFORMATION OR DID NOT RECEIVE AN EMAIL/Text CONFIRMATION REGARDING YOUR SERVICE, LOCATION, DATE OR TIME PLEASE EMAIL US IMMEDIATELY FOR CONFIRMATION AT info@purluxebeauty.com TO MAKE ANY CHANGES 24+ HOURS BEFORE YOUR SERVICE APPOINTMENT TIME. AFTER 24+ HOURS WE WILL NOT BE ABLE TO MAKE ANY CHANGES OR CANCEL YOUR APPOINTMENT AND YOU WILL BE CHARGED IN FULL FOR THE ORIGINAL SERVICE SCHEDULED.

AS ALWAYS, REMINDERS ARE A COURTESY. WE WILL MAKE EVERY EFFORT TO REMIND YOU OF YOUR SCHEDULED APPOINTMENT, OCCASIONALLY CIRCUMSTANCES WILL ARISE WHICH PREVENT US FROM DOING SO. YOU ARE RESPONSIBLE FOR MAKING YOUR SCHEDULED APPOINTMENT REGARDLESS IF YOU RECEIVED A REMINDER CALL/EMAIL/Text OR NOT.

TO CANCEL, MODIFY, DOWNGRADE OR RESCHEDULE YOUR APPOINTMENT PLEASE ONLY EMAIL US AT Info@purluxebeauty.com 24+ HOURS BEFORE YOUR SCHEDULED APPOINTMENT TO AVOID BEING CHARGED THE 50% AMOUNT OF YOUR SERVICE.

GIFT CARD TERMS + CONDITIONS

Purluxe Beauty Bar gift cards do not expire, and there are no fees associated with them. Treat a Purluxe Beauty Bar gift card as cash; if it is lost or stolen, it will not be replaced. Purluxe Beauty Bar Flagship cards can only be used in person at Purluxe Beauty Bar locations for services and products. Our gift cards are not redeemable for cash. Our gift cards cannot be used to secure appointments and may not be exchanged for cash or other vouchers or used for gratuity. For gift card balance, terms and expiration date, present this card at Purluxe Beauty Bar locations only. This card is the property of the issuer.

DISCLAIMER

While Purluxe Beauty Bar nail polish is free of the most toxic ingredients found in other nail polish, we do not want to mislead our clients into believing that our nail polishes are chemical-free. The reality is, in order for polish to stick to nails and adequately dry, it needs to have certain chemical ingredients. Until we discover a miracle product that is 100% chemical-free, we will continue to provide the cleanest, safest products possible without compromising beauty or function.

These statements have not been evaluated by the Food and Drug Administration. All Purluxe Beauty Bar products are not intended to diagnose, treat, cure, or prevent any disease.

REFUSAL OF SERVICE

At PURLUXE BEAUTY BAR we have a ZERO TOLERANCE POLICY. We have the right to refuse service to anyone at any time with NO REFUND. This includes but is not limited to the usage of drugs, alcohol, sexual comments/remarks, racism, threats, any act of violence, harassment or unacceptable, disruptive, abusive behavior and language we feel is inappropriate. Individuals displaying these types of behavior will be escorted from the premises and may be prosecuted. As licensed professionals, we follow a strict code of ethics. It is very important that a safe environment is maintained for ourselves and each of our clients.

WE VALUE YOUR COLOR, CLASS, CREED, GENDER, AND ORIENTATION. THIS IS A SAFE SPACE. ANYTHING LESS WILL NOT BE TOLERATED.

BOOKING

CREDIT CARD DEPOSIT

We require a credit card to secure all appointments and your card will be pre-authorized with no exceptions. Purluxe Beauty Bar gift cards cannot be used to secure appointments. All cards on file are added to the system via a secure electronic process that ensures all information is encrypted. In the event that we do not receive the required notice for adjustments, no shows, or cancellations your card will be charged 50% of the full-service fee of your scheduled appointment.

ONLINE BOOKING

We recommend that you book your appointments in advance so that we may accommodate your scheduling requests. Walk-ins are always welcome but not guaranteed. Please arrive 10 minutes prior to your scheduled service, especially if you are a new client. Note your nail artist originally booked online or over the phone is not always guaranteed and can change without any notice. If you would like to request a specific nail artist, you must give us a call and we will do our best to accommodate your request, again please note this is not guaranteed.

GROUP BOOKINGS

For groups, we require a 50% deposit at the time of booking. Guests may choose to add an additional gratuity at the time of check-out if desired. If there are cancellations or downgrades in any services less than 24 hours in advance, or a no-show, you or the group coordinator will still be responsible for the 50% service fee of your originally scheduled appointments. We require a minimum of 24 hours notice in order to change or cancel the booking. Deposits are calculated according to each service. If a group member arrives more than 10 minutes after the scheduled start time, we cannot guarantee their scheduled services. The group coordinator is still required to pay the full cost of these services including 20% gratuity even if we are unable to provide the services. 

REBOOKING

We recommend that you book your next appointment prior to leaving the salon, so that we can be sure to accommodate your schedule and maintain your healthy nails.

Cancellation

24 HOUR STRICT CANCELLATION + DOWNGRADE POLICY

Rain, snow or shine Purluxe Beauty Bar adheres to a strict 24-hour cancellation and downgrade policy for all nail service appointments. This policy allows us to accommodate the high demand for appointments and guarantees a full days wage for our licensed nail artists and professional staff. This policy applies across the board whether booked in person, on the phone, via email or online through our website. If for any reason you miss an appointment, are more than 10 minutes late, or downgrade your service, you will still be responsible for the full-service fee of your originally scheduled appointment. No refunds will be given to cancelled or rescheduled bookings with less than 24 hours notice. Same-day cancellations, service downgrades, and no-shows will be charged the full-service fee of your original scheduled appointment. Please note this policy also applies to large parties and group bookings.

SICK POLICY

In an effort to maintain a healthy environment, we ask that if you are sick (which includes a cold, a fever, the flu, etc.) or have the onset of symptoms of an illness that you reschedule your appointment. If you arrive for your appointment with visible symptoms of an illness, you will be asked to reschedule your appointment. This is for your well-being as well as the health of our employees and other clients. Receiving a service when you are sick is not advised. While in the early and acute stages of a cold, the flu or other illness, a manicure or pedicure service can accelerate the onset of the infection and intensify its severity (via additional circulation of blood & lymph). Please wait until you have been well for at least a week before getting your service. If you do need to cancel your appointment, please call us 24 hours before your scheduled appointment, so you are not charged the full amount and we will be happy to reschedule your appointment for a time when you are feeling better.

ARRIVAL + LATE ARRIVALS

In order to receive the best experience, we encourage all clients to arrive 10 minutes early to ensure there is plenty of time to check in and choose the perfect polish from our vast range of colors. As a courtesy to all clients scheduled throughout the day, on-time arrival is expected. If you arrive more than 10 minutes late, we will shorten the length of your service time or reschedule your appointment in consideration of the next client. If we have to adjust or shorten your appointment due to a late arrival, you will still be responsible for the full-service fee of your originally scheduled appointment.

NO-SHOWS

As part of our mission to provide each of our licensed nail artists with a living wage and guarantee all of our staff a full day’s wage, we adhere to a strict no-show policy. If you forget or miss your appointment for any reason, you will be charged for the full price of the service that was booked.

Salon Etiquette

To honor our spa-like atmosphere and respect other guests, we request the use of quiet voices in the salon. Please refrain from the use of cell phones and turn your ringer to silent or vibrate prior to entering the salon.

ANIMAL POLICY

We love animals, but unfortunately no animals are allowed in any of our Purluxe Beauty Bar locations. Service dogs with official “Service Animal” vests are the only exception to this rule.

ESAs (Emotional Support Animals) do not have public access rights in the U.S. No matter how disabled their handler is, only dogs that are task trained to mitigate a disability, are non-aggressive, and are trained to behave in public can be a service dog. Comfort, petting and “emotional support” are not considered tasks by the ADA (The Americans With Disabilities Act).

VALUABLES

We suggest that you leave your valuables (i.e. jewelry) at home. Purluxe Beauty Bar cannot be responsible for damaged personal valuables during services and will not be liable for lost or stolen personal items or valuables. Also, please check to make sure that no belongings are left behind.

CHILD POLICY

Children are only permitted in the salon when the child is receiving a service. For safety reasons and insurance purposes, no children under the age of 10 may accompany you while you are having a service. We do not have the facilities to care for children. We feel as a business, children who visit the salon during their parents’ appointments or children who are unattended in the waiting area pose a safety issue. We love children, and we hope you understand that we cannot assure their safety in a professional environment. We also do not want to compromise the relaxation of our guests. Your understanding is greatly appreciated. During their appointment, children need to be able to sit still so that the nail artist can perform a quality service.

REFUSAL OF SERVICE

At PURLUXE BEAUTY BAR we have a ZERO TOLERANCE POLICY. We have the right to refuse service to anyone at any time with NO REFUND. This includes but is not limited to the usage of drugs, alcohol, sexual comments/remarks, racism, threats, any act of violence, harassment or unacceptable, disruptive, abusive behavior and language we feel is inappropriate. Individuals displaying these types of behavior will be escorted from the premises and may be prosecuted. As licensed professionals, we follow a strict code of ethics. It is very important that a safe environment is maintained for ourselves and each of our clients.

Health + Safety

MEDICAL CONDITIONS

When making an appointment or before your service, please let us know if you are pregnant, have any health conditions, special needs, ingrown toenails, allergies or injuries etc. This will help us customize your service to ensure the highest satisfaction and benefits.

HEALTH + SAFETY

By state law we must refuse service to anyone who appears to have any kind of communicable foot, hand or skin disease. A licensee shall not perform services on a client who appears to have an unhealthy condition, communicable disease, contagious conditions, an open wound, ingrown toenails, sore skin, or nail tissue that is inflamed, infected, broken, raised, or swollen.

ALLERGIES + REACTIONS

Natural ingredients are powerful and unique, just like you! Please be sure to always know what ingredients you may be allergic to before using our products. Always do a small patch skin test to see if you may have any reactions to our ingredients. Never use products in the eye area, internally, or on open wounds or irritated skin and discontinue use if irritation arises. Please be advised that some of our products may contain nuts or traces of nuts.

Repairs

Purluxe Beauty bar has a 3 day complimentary repair for any chips, damages, and discoloration.  The salon must be contacted within the 3 days and photos will be required as evidence to qualify for repair. Purluxe Beauty Bar has a NO REFUND policy.